TERMS + CONDITIONS
Foales Ltd. Registered in England and Wales No. 5686460
Registered Office 8 Green Dragon Lane, High Wycombe HP10 9JU
HOW TO ORDER
Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues.
Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.
We do try to ensure that pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.
We accept Visa, MasterCard, American Express, Maestro, Switch, Solo and Apple Pay.
All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and they may charge you an international fee.
To help ensure that your shopping experience is safe, simple and secure, FOALES uses Secure Socket Layer (SSL) Technology. We process all payments using STRIPE secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
ACCEPTANCE OF YOUR ORDER
We will send you an e-mail confirmation receipt of your order. The contract between us (FOALES Ltd) and you (the customer) becomes binding when we send you an invoice (with your goods).
Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.
All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat
PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS
From time to time FOALES run Promotions and Offers on selected products or lines we refer to these collectively as our "Promotional/Discount Offers".
All of our Promotional/Discount Offers are subject to the below Terms + Conditions;
+ Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated
+ Cannot be used in conjunction with any other offer;
+ Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible;
+ They may not be valid in stores unless otherwise stated;
+ If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund;
+ Shopping codes are for use by the intended recipient only and proof of entitlement may be requested;
+ All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order;
+ Specific offer terms and conditions are provided with each Shopping Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
+ All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice;
+ Orders cannot be amended once placed and discount codes cannot be applied retrospectively;
Please Note: When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Consumer Cancellation Rights 2013. This legislation offers you the following cancellation rights when you purchase goods online or by phone.
Under the United Kingdom's Distance Selling Regulations 2013, you are entitled to cancel your contract for a full refund no longer than 14 days after the day on which you receive your FOALES goods.
Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.
All order cancellations must be made in writing, using our Cancellation Form by email or post within 14 calendar days starting the day after you receive your order before the order is returned. Please contact Customer Care to request a Cancellation Form.
Post: FOALES– 8 Green Dragon Lane, High Wycombe, HP10 9JU
If your order has already commenced the processing stage, it will be necessary for you to return the goods following our Returns Policy Instructions detailed above however please note that you must cover the cost of the return shipment.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.
The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
In accordance with the Distance Selling Regulations 2013, we will only refund standard delivery charges if the entire order is returned, but if only part of the order is returned we are not obliged to refund any of the delivery charge.
Visit the Shipping Information page for our current UK and International Delivery services and costs.
We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our 'Signature Required' delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.