FOALES is the owner of this website. We respect your personal information and endeavour at all times to comply with the Data Protection legislation, which is in force.
Information may be stored manually or electronically. Any personal information you give us will be processed in accordance with the Data Protection Act 1998 and our Data Protection Registration Notification.
If you use our site to order goods or to request information from us, you will be asked for your personal information which we will store in our database.
We use the information provided by you to:
+ Process any order or enquiry by you
+ Process marketing, customer and product assessment and analysis
+ Administer our business
+ Send you email marketing communications
+ Send you monthly catalogues
By purchasing goods through foales.com you agree both to our Terms and Conditions and to receiving email and marketing communications from Foales. You can opt-out of email marketing communications from us at any time by using the unsubscribe link in all our emails.
In the unlikely event that our business may be sold to another company then the data records that make up part of our business will be transferred.
There may be circumstances where we may share some of your data with third parties: credit card details will be shared with our agents (including Stripe, credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) and our fulfilment partners that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
WHY DO YOU OCCASIONALLY MAKE NAMES AND ADDRESSES AVAILABLE TO OTHER COMPANIES?
We do occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to.
If you do not wish to receive such offers or do not wish for us to share your details with any third parties please email us at Janis@foales.com with your full name, address and postcode.
Any queries relating to data collection or our use of your personal information should be sent to Janis@foales.com
WHAT ARE COOKIES?
Cookies are small text files, which are sent by us to your computer or other device (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.
Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the FOALES site. Each browser is different; so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the FOALES site or process an order online. You will be able to delete existing cookies or block future cookies through your browser – please note different browsers have different procedures for this. More information on deleting or controlling cookies is available at www.AboutCookies.org.
To help ensure that your shopping experience is safe, simple and secure, FOALES uses Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration.
We process all payments using STRIPE secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.
We comply fully with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk
USE OF WEBSITE
We will try to allow uninterrupted access to this website but please be aware that access to the website may be suspended, restricted or terminated at any time.
The copyright in the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to FOALES, its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
FOALES is a trademark of FOALES Ltd, 8 Green Dragon Lane, High Wycombe, HP10 9JU (trademark pending). Other product and company names (if any) mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with these terms, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.
Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.